FAQs

Looking for more info about Cocobelle Baby products? We've put together a list of our most frequently asked questions below which may help to answer your question straight away. If your question isn’t answered here though, please feel free to get in touch via our contact page and we’ll be more than happy to help!

WHAT CAN COCOBELLE BABY COCONUT OIL BE USED FOR?

Cocobelle Baby is perfect for a range of uses, the most popular being: Dry Skin, Baby Eczema, Dry Scalp/Cradle Cap, Bottom Balm, Nappy Rash Balm, Skin Sores, Redness and Inflammation, Flaky Baby Skin, Baby Massage Oil. Our mild and gentle coconut oil also works wonders for the whole family as a mild natural moisturiser, lip balm, hair mask, make-up remover and so much more!

WHAT ARE THE INGREDIENTS?

100% Certified Organic Cocos Nucifera (Coconut) Oil.

We also package our lovely coconut oil in Baby-Safe 100% BPA-FREE recyclable jars.

IS IT JUST FOR BABIES?

Whilst we created our brand with babies in mind, it turns out our organic coconut oil is also a hit with mums, dads, and the rest of the family! Perfect for use by everyone to help keep skin hydrated, nourished, and looking great.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We offer secure checkout by Shopify Payments and PayPal, two of the leaders in convenient and secure payment processing.

DO YOU SHIP INTERNATIONALLY?

Absolutely, little jars of Cocobelle Baby are currently flying en-route to families all over the world. Simply select International Shipping during checkout to place your order with us.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

No. our products & ingredients are not tested on animals, and no animal derived ingredients are used in our products.

DO YOU OFFER SAMPLES?

We currently only offer the one size of Cocobelle Baby Organic Coconut Oil so are unable to offer samples. However if for any reason you find it not suitable for your little one, our coconut oil is perfect for use by the whole family.

HOW DO I STORE COCONUT OIL?

Our premium organic virgin coconut oil is 100% natural and can become liquid when hot, so please take care when opening on warmer days and ideally store your jar in a cool dark place. The product will set again as the temperature drops and this is a completely normal and natural characteristic of coconut oil. All nutrients are retained during this natural process and it is perfectly safe to use in both solid and liquid form.

MY COCONUT OIL WAS UNEVEN IN THE JAR?

This is completely normal! As organic virgin coconut oil is 100% natural and becomes liquid when hot, it may set uneven in the jar when it cools down and solidifies again. If it has been warm whilst your jar is in transit, there's a very good chance it will be in a liquid or semi-melted state when opening the jar. Again this is completely normal and you can use coconut oil in either solid or liquid state. Some customers like our coconut oil cold and hard so keep their jars in the fridge, whilst others prefer using Cocobelle Baby as a liquid so keep theirs in a warm location. All nutrients are retained during this natural melting and solidifying process, and it is perfectly safe to use in both solid and liquid form.

WHAT IS YOUR RETURN POLICY?

We offer a 14-day return policy on all unopened and unused products. Please note we cannot offer refunds on used products. If you would like to return an unopened/unused product please get in touch via our Contact page for a return reference and instructions.

I'D LIKE AN UPDATE ON MY DELIVERY

Standard USA and UK Delivery can normally take 4-5 days (excluding weekends), however if it is taking a little longer we please ask you to be patient as carriers can sometimes experience slight transit delays which is beyond out control. If more than 7 working days have passed and you still have not received your order, please get in touch via our Contact page and we'll investigate with the carrier.

International Shipping can take longer for delivery to be made (European orders generally arrive in 10-15 days, Rest of World orders generally take 15-25 days depending on your location).

If we still haven't answered your question in the FAQs above, please contact us and we'll be happy to assist!